FREQUENTY ASKED QUESTIONS
GENERAL
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The Salt Shed is Chicago's new performance and community space located in the heart of the Salt District.
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1357 N Elston Ave, Chicago, IL 60642
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We highly encourage taking public transit, rideshare, or your bike to the venue. Here are the key details for your reference:
Bike:
There will be ample bike parking available on-site and near the main entrance on Blackhawk street.
Public Transportation:
Division/Milwaukee blue line stop is .7 miles away.
North/Clybourn red line stop is .9 miles away.
Damen blue line stop is 1.4 miles away.
Several buses make stops near The Salt Shed, including the 70 (Division), 72 (North), and 9 (Ashland). There may be other options depending on your location.
Rideshare:
We will have a designated area for rideshare pick-ups and drop offs, along Magnolia Ave right near venue entry.
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There are a number of parking options available near the Salt Shed, including:
Free street parking, which is available on a first come, first served basis.
A variety of paid parking. For options and availability, please visit Spot Hero.
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There are a number of hotels nearby, but we have a partnership with Hyatt Place Wicker Park for discounted accommodations.
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You should purchase tickets through our website, which will link you to Ticketmaster.
Any tickets not purchased through our website/Ticketmaster are considered third-party tickets. This includes tickets from sites like Stubhub, Vivid Seats, and more.
For the best customer experience, please avoid purchasing from third-party websites if at all possible.
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Yes! We are excited to say we have box office hours every week, where you’ll have the ability to purchase reduced-fee tickets. We know the ticketing landscape is challenging, but we’re hopeful this will help make the purchasing process less painful and more manageable.
We will be starting regular box office hours 5:00 - 8:00 the night of our indoor shows. We will be selling reduced-fee tickets at the box office.
In addition to our regular box office on show nights, we will have our box office open every Friday from 9:30am to 2:00pm.
On Friday mornings at 9:30am, we will open up (20) tickets to each show going on sale that morning. There will be a (2) ticket limit per customer, and these will be first come, first served. This will allow you the opportunity to grab reduced-fee tickets before the public onsale, and possibly get ahead of a sellout!
The box office will be open until 2pm every Friday, so if you miss out on the 9:30a ticket allotment, you still have a chance to purchase reduced-fee tickets for any available show (including shows going on sale that day!) at the Salt Shed while the box office is open.
Our box office is located near 1200 W Blackhawk, which is located by the main gate at the Salt Shed.
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The age limit for each show varies and will be noted on the ticketing page.
A minor can attend any show as long as accompanied by a parent or legal guardian.
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The Salt Shed will no longer require staff, patrons, and performers to provide proof of vaccination or negative COVID test for entry.
We do encourage vaccinations and masks are highly recommended for all attendees but are not required.
We will honor the specific wishes of our artists, and in cases where that impacts our current policy regarding masks, those ticket holders will be notified.
If you have any questions or concerns, please email us at info@saltshedchicago.com.
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In compliance with the Smoke-free Illinois Act, The Salt Shed prohibits smoking, including e-cigarettes. Designated smoking areas are available outside on the 2nd-floor rooftop and outside on the Fairgrounds, 15 feet from the building entrance.
Guests who do not comply with this regulation are subject to be ejected from the venue. We appreciate your cooperation in maintaining a fun, healthy, and safe environment for everyone.
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We are happy to coordinate an ASL interpreter for any show. To request one please reach out to us at info@saltshedchicago.com.
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Our entire venue is wheelchair accessible and A.D.A seats are available for purchase in our grandstand via Ticketmaster for all of our indoor shows.
Any additional questions, please reach out to info@saltshedchicago.com
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As a company policy 16” on Center does not offer unpaid internships in any of our businesses.
We encourage anyone interested in gaining experience in our industry to reach out to our properties for more information about employment opportunities or visit our listings on Culinary Agents, LinkedIn, or elsewhere.
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Please reach out to yuri@pitchperfectpr.com and jacob@pitchperfectpr.com for all media requests.
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The venue presale is an online presale run by us, the venue.
In order to receive the venue presale code, you can sign-up for our newsletter (at the bottom of our homepage).
We typically email the presale code the day before the presale starts.
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Reach out to us at info@saltshedchicago.com
FAIRGROUNDS
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The “Fairgrounds” is our outdoor festival-style communal space which previously housed our ‘Outside the Shed’ summer series.
Revamped experience coming in 2023!
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General Admission.
Premium.
For more information on the ticketing tiers, please head to the ticketing section of our website located here.
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We are still solidifying our revamped “Fairgrounds” experience. Stay tuned for updates on potential seating as we get closer to our outdoor season.
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Site map to come soon!
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Yes, we will have food, drink, and retail experiences at all of our outdoors concerts.
More details on the variety of restaurants, beverage partners, and retails shops to come closer to outdoor concert season!
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Nope! This is a cashless venue.
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Bags smaller than 12” x 12” x 6”
Cameras - Non-professional only, no detachable or zoom lenses
Empty plastic bottle (Refillable inside venue)
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Bags and backpacks larger than a 12” x 12” x 6”
Weapons (knives, guns, chains, self-defense keychains, pepper spray, sharp objects, or any item that can be construed as a weapon)
Outside food or beverage
Glass or metal containers of any kind
All types of chairs, including strollers and car seats
All hard-sided coolers, briefcases, containers, regardless of size
Chairs
Coolers
Video or audio recording devices
Cameras with an external flash or detachable lens
Illegal substances/drugs of any kind, including legal drugs without proper labels
Fireworks or any other incendiary device
Laptops and tablets
Flyers and stickers
Umbrellas (any size)
Sticks, poles, selfie sticks, tripods, or Go Pros
Oversized signs (larger than 8.5”’ x 11”), flags, or signs on sticks are prohibited. All signs are subject to venue approval and must not obstruct the view of other guests
Bullhorns or noise-makers
Laser pens or laser products of any type
Large squirt guns, bubble guns, hula hoops
Inflatable objects
Skateboard, rollerblades, or shoes with wheels
Large and insulated helmets, including motorcycle helmets
Graffiti or paint markers are strictly prohibited. Any act of vandalism will be immediately reported to the authorities and prosecuted accordingly.
Please be aware the list of items not allowed may differ depending on the show’s policies or The Salt Shed’s discretion. There may be allowances for medically necessary items as long as they are properly inspected. Immediate notification to local law enforcement is required for certain prohibited items, which could result in prosecution. Any prohibited item found on the property at any time will be confiscated and not subject to return. Select prohibited items can be checked at the box office before entering the fairgrounds
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Yes, there will be a bag check at all of our outdoor shows.
Space will be limited, so we recommend arriving to the venue early if checking a bag.
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Although we love our furry friends, only service animals are allowed at the venue during concerts.
If you or someone in your group plans to bring a service animal, please reach out to info@saltshedchicago.com before your event. This is highly recommended.
Ancillary programming, such as outdoor markets, may allow dogs, which will be noted in the details of each specific event.
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Re-entry is not permitted.
SHED
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A BIG BUILDING FILLED WITH SALT.
No, we kid. The Shed is our beautiful indoor venue, living inside the renovated Morton Salt building.
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General Admission (Standing)
Grandstand.
Premium.
For more information on the ticketing tiers, please head to the ticketing section of our website located here.
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We will be adding a seat map to our ticketing page shortly!
In the meantime, the seat map is available on all ticketing pages.
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Our site map is coming soon!
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We will have a variety of food and beverage options available for the shows. Our night-of-show indoor market will feature Pizza Friendly Pizza, a bar, and a rotating mix of food trucks in the Fairgrounds.
Once inside the music venue, we will be offering salty snacks and a comprehensive beverage menu.
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Nope! The venue will be cashless.
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Bags smaller than 12” x 12” x 6”
Cameras - Non-professional only, no detachable or zoom lenses
Empty plastic bottle (Refillable inside venue)
-
Bags and backpacks larger than a 12” x 12” x 6”
Weapons (knives, guns, chains, self-defense keychains, pepper spray, sharp objects, or any item that can be construed as a weapon)
Outside food or beverage
Glass or metal containers of any kind
All types of chairs, including strollers and car seats
All hard-sided coolers, briefcases, and containers, regardless of size
Video or audio recording devices
Cameras with an external flash or detachable lens
Illegal substances/drugs of any kind, including legal drugs without proper labels
Fireworks or any other incendiary device
Laptops and tablets
Flyers and stickers
Umbrellas (any size)
Sticks, poles, selfie sticks, tripods, or Go Pros
Oversized signs (larger than 8.5”’ x 11”), flags, or signs on sticks are prohibited. All signs are subject to venue approval and must not obstruct the view of other guests
Bullhorns or noise makers
Laser pens or products of any type
Large squire guns, bubble guns, hula hoops
Inflatable objects
Skateboard, rollerblades, or shoes with wheels
Large and insulated helmets, including motorcycle helmets
Graffiti or paint markers are strictly prohibited. Any act of vandalism will be immediately reported to the authorities and prosecuted accordingly.
Please be aware the list of items not allowed may differ depending on the show’s policies or The Salt Shed’s discretion. There may be allowances for medically necessary items as long as they are properly inspected. Immediate notification to local law enforcement is required for certain prohibited items, which could result in prosecution. Any prohibited item found on the property at any time will be confiscated and not subject to return. Select prohibited items can be checked at the box office before entering the fairgrounds.
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Yes, we will have a bag check available at all of our indoor shows.
Space will be limited, so if you have to check your bag, we recommend arriving at the venue early.
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We do offer a coat check for our indoor shows in the cold weather months.
To confirm if we'll have a coat check running at a specific show, please call or email us at info@saltshedchicago.com
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Re-entry is not permitted.
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As much as we love our furry friends, only service animals will be allowed inside the venue during concerts.
If you or someone in your group plans to bring a service animal, please reach out to info@saltshedchicago.com before your event. This is highly recommended.
If any ancillary programming allows for pets, we will make sure that is noted publicly.